Privacy Policy

Personal Information

• Account information (name, email address, username)
• Profile information and preferences
• Payment and billing information (processed securely through third-party providers)
• Communication records (support tickets, feedback)

Usage Information

• Investigation queries and search terms
• Report access and interaction patterns
• Device information and browser data
• IP addresses and location data (anonymized)
• Performance and error logs

AI Processing Data

• Source materials and documents uploaded for analysis
• Generated reports and analysis outputs
• User feedback on AI-generated content accuracy
• Training data used to improve AI models (anonymized)

Service Provision

• Generate and maintain your investigation reports
• Provide AI-powered analysis and insights
• Update reports with new information and sources
• Deliver notifications about report changes

Service Improvement

• Improve AI model accuracy and performance
• Develop new features and capabilities
• Optimize user experience and interface
• Conduct research and analytics (anonymized)

Communication

• Send service updates and notifications
• Provide customer support
• Share important policy changes
• Send marketing communications (with consent)

Security Measures

• End-to-end encryption for data transmission
• Secure data storage with industry-standard encryption
• Regular security audits and vulnerability assessments
• Access controls and authentication protocols
• Employee training on data protection practices

Data Retention

• Account data: Retained while account is active
• Investigation data: Retained per user preferences
• Usage logs: Retained for 12 months for security purposes
• AI training data: Anonymized and retained for model improvement

Accuracy Limitations

ReportCloud uses artificial intelligence to analyze and synthesize information. While we strive for accuracy, AI-generated content may contain:

• Factual errors or misinterpretations
• Outdated or incomplete information
• Biases present in source materials
• Hallucinations or fabricated information

User Responsibility

• Verify critical information from primary sources
• Cross-reference findings with multiple sources
• Exercise professional judgment in decision-making
• Report inaccuracies through our feedback system

Continuous Improvement

We continuously work to improve AI accuracy through user feedback, source verification, and model updates. However, we cannot guarantee perfect accuracy in all circumstances.

Access and Control

• Access your personal data and reports
• Update or correct inaccurate information
• Download your data in portable formats
• Delete your account and associated data
• Opt out of marketing communications

Data Portability

You can export your investigation reports and data in standard formats (JSON, CSV, PDF) at any time through your account settings.